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Returns + Exchanges

RETURN + EXCHANGES

 

What’s your return policy?
We offer free returns within 45 days for a refund (Canada and US). Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. 
Are returns free?
There is a 10% restocking fee for all non-defective returns. Your refund will be deducted by the 10% restocking fee.
Why wasn’t my shipping refunded?
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
What’s your exchange policy?
All jewelry can be returned for refund or store credit. You can then place a new order for the piece or size you’d prefer!
How do I start the return process?
Email us at info@jewelmisty.com with your order number, the reasons for returning, and we will initiate the return process.
When will I receive my refund?
Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement!
Can I cancel/return a preordered item?
Items purchased during a preorder period are not eligible for refund, store credit or exchange. We also cannot cancel orders that are placed during a preorder period at any time prior to shipping. Why? We operate on limited inventory and preorder periods are a “last chance” for those items. Once they sell out, they won’t be returning to our website so we’re not able to accept returns.